Privacy Policy

This policy explains how Andrews Plumbing ("we," "us" or "our") collects, uses and protects information when you visit andrews-plumbing.com, call us, or text with us.

Information we collect

• Information you give us: your name, phone number, email address, and the details of your plumbing request when you fill out a form, call, text or email us.
• Phone calls: calls to our business lines may be recorded and transcribed so we can get your request right and train our team. You'll hear a notice at the start of a recorded call.
• Website usage: like most websites, we use cookies and tools such as Google Analytics and Google Ads to understand how visitors find and use our site. These collect information such as your browser, device, pages viewed and general location. They don't tell us who you are.

How we use your information

• To respond to your request, schedule and perform work, and send estimates and invoices
• To contact you about your service, including appointment reminders and follow-ups
• To ask for a review after a job, and to send occasional offers if you've agreed to receive them
• To improve our website, advertising and customer service

Text messages (SMS)

If you agree to receive text messages from us, we use your mobile number to text you about your request, appointments, service reminders and occasional offers. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Agreeing to texts is never required to request service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with or sold to any third party. See the SMS section of our Terms & Conditions for full details.

How we share information

We do not sell your personal information. We share it only:

• With service providers who help us run our business, such as our website host, email, phone and customer-management software, and payment and financing providers. They may use it only to provide those services to us.
• When required by law, or to protect our rights, property or safety, or that of others

How we protect and keep your information

We use reasonable safeguards to protect your information, and we keep it only as long as we need it for the purposes above or as the law requires. No method of sending or storing information online is completely secure.

Your choices

• Reply STOP to any text message to stop texts from us.
• Use the unsubscribe link in any marketing email to stop those emails.
• Contact us to ask what information we have about you, or to have it corrected or deleted where the law allows.
• You can block or delete cookies in your browser settings.

Children

Our website and services are not directed to children under 13, and we don't knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

Andrews Plumbing
2009 Patterson Street, Decatur, IN 46733
Phone: (260) 202-0286
Email: andrewsplumbing@rocketmail.com